I stopped at Starbucks yesterday and ordered my grande-no-water-no-foam-extra-hot-soy-chai. The barista looked at me and with a straight face said "you can only have one 'no' per drink". I was SPEECHLESS!!! I couldn't figure out why they would deny such a small request when it's not like it makes a big difference to them cost wise and it's how I like my drink and, aren't they all about "customization" and making it the way the customer wants and, well, then he said "April Fools" and I settled down. He TOTALLY got me though!!!